Terms & Conditions
TERMS AND CONDITIONS
The Mudita & Baigent Group representing the brand MARK BAIGENT, provides the website shop.markbaigent.com and offers garments and accessories for sale. These Terms & Conditions shall apply in the latest version to all orders and contracts made by MARK BAIGENT and the client, who either is a private person of full age or a company placing a wholesale order. No subsequent agreement in any way altering these Terms & Conditions shall be binding on MARK BAIGENT unless made in writing and signed by an authorized officer of the "MUDITA & BAIGENT Group”.
PROMOTIONAL ACTIVITY
April 2020 - Free Cloth Face Mask with Every Order
MARK BAIGENT is sending one FREE cloth Face Mask with every order made on his website for a limited time. These masks are made in hygienic conditions directly by his team. They are not intended for use as medical grade equipment. We encourage that the mask is sanitized and washed after each daily wear.
2. IMPORTANT ADVICE
2.1 Any goods on our website shop.markbaigent.com are presented in a true-to-life manner to a large extent. Due to different settings or performances of screens or printers, the illustration can differ from the real appearance. The consistency cannot be guaranteed by MARK BAIGENT.
2.2 The products as presented on the website can be out of stock or unavailable for other reasons or vary in price in individual cases (special orders). The presentation of goods on the website is no binding offer. Unless specified otherwise all mentioned prices are given in EURO incl. VAT plus shipping costs. Please note that if you order from outside of Indonesia import taxes and duties might apply that you have to settle within your country.
2.3 Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information.
Additionally, when ordering from shop.markbaigent.com, you are the importer and must comply with all laws and regulations of the destination country. You authorise us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.
SHIPPING RATES
All our parcels are shipped out with STANDARD WORLDWIDE DELIVERY and generally takes 7 - 14 business days from dispatch to reach you. We do not have express shipping options at this time.
We offer FREE SHIPPING worldwide for all online orders valued OVER 100 € in a single transaction. Orders valued UNDER that will incur a flat rate shipping fee. Please see below for our flat rate shipping fees.
| Zone | Order Spend Under EUR 100 |
Order Spend Over EUR 100 |
Estimated Delivery Time |
|---|---|---|---|
| 1 | Flat Rate of EUR 15.00 | Free World Wide Shipping | Up to 6 - 14 Business Days |
| 2 | Flat Rate of EUR 20.00 | Free World Wide Shipping | Up to 6 - 14 Business Days |
| 3 | Flat Rate of EUR 35.00 | Free World Wide Shipping | Up to 6 - 14 Business Days |
| 4 | Flat Rate of EUR 45.00 | Free World Wide Shipping | Up to 6 - 14 Business Days |
| 5 | Flat Rate of EUR 55.00 | Free World Wide Shipping | Up to 6 - 14 Business Days |
WHERE IS YOUR ZONE?
Our following Shipping Zones are based of the competitive rates from EMS Post Indonesia and DHL International.
| Zone | Country |
|---|---|
| 1 | Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Iraq, Japan, Korea,Republic Of (South K.), Lao Peoples Democratic Republic, Macau, Malaysia, Maldives, Myanmar, Nepal, New Zealand, Pakistan, Papua New Guinea, The Philippines, Singapore, Taiwan, Thailand, Timor-Leste, United States Of America, Vietnam |
| 2 | Austria, Azerbaijan, Bahrain, Canada, Egypt, France, Germany, Great Britan, Kuwait, Lebanon, Mexico, Mongolia, Netherlands, New Caledonia, Poland, Portugal, Qatar, The Russian Federation, Saudi Arabia, Seychelles, South Africa, Sri Lanka, Sudan, United Arab Emirates |
| 3 | Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Armenia, Bahamas, Belgium, Benin, Bhutan, Bosnia And Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cameroon, Cayman Islands, Central African Republic, Chad, Commonwealth No. Mariana Islands, The Democratic Republic Of Congo, Cook Islands, Cote D Ivoire, Croatia, Cyprus, The Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, El Salvador, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, French Guyana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea Republic, Guinea-Bissau, Guinea-Equatorial, British Guyana, Haiti, Honduras, Hungary, Iran, Ireland, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, North Korea,Latvia,Lesotho, Libya, Liechtenstein, Lithuania, Luxembourg, Republic Of Macedonia, Malawi, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Republic Of Moldova, Monaco, Mongolia, Morocco, Mozambique, Namibia Republic Of Nauru, Netherlands, Netherlands Antilles, Nicaragua, Niger, Nigeria, Norway, Oman, Island Of Reunion, Romania, Rwanda, Samoa, San Marino, Senegal, Sierra Leone, Slovakia, Slovenia, Solomon Islands, Somalia, Spain, Suriname, Swaziland, Sweden, Switzerland, Syria, Tanzania, Togo, Tonga, Tunisia, Turkey, Turks And Caicos Islands, Tuvalu, Uganda, United Kingdom, Ukraine, Vanuatu, Vatican, Venezuela, Republic Of Yemen, Zimbabwe |
| 4 | Anguilla, Antigua, Argentina, Aruba, Barbados, Belarus, Belize, Bermuda, Bolivia, Cape Verde, Chile, Colombia, Comoros, Costa Rica, Cuba, Ecuador, Falkland Islands, Greenland, Iceland, Madagascar, Federated States Of Micronesia, Republic Of Montenegro, Niue, Palau, Panama, Puerto Rico, Sao Tome And Principe, Republic Of Serbia, St. Kitts, St. Lucia, St. Vincent, Tajikistan, Trinidad And Tobago, Turkmenistan, Uzbekistan, Virgin Islands (British), Virgin Islands (Us), Zambia |
| 5 | Bonaire, Marshall Islands, Paraguay, Peru, Saint Helena, Uruguay |
TAX AND DUTIES
MARK BAIGENT takes no responsibility for any custom duties, foreign taxes or other fees that may be imposed during the importation into your local government.
All taxes and duties differ between countries and states and therefore we are unable to provide estimated costs before delivery. These costs are made at the discretion of your local postal service and are out of our control.
While we will endeavour to inform all our customers regarding relevant import restrictions that we are aware of. Understanding such restrictions and the payment of any associated costs is considered the responsibility of the purchaser/receiver.
For further information, we advise you to contact your local customs office.
Shipping fees and taxes will not be refunded for packages that are refused due to tax and customs duties.
5. PAYMENT
Payments including shipping fees are accepted via credit card, Paypal or direct Bank transfer. In the event that ordered goods are not available at present, any amounts credited in advance will be refunded immediately unless the client is willing to choose a different item.
5.1 Paypal
By choosing the payment option Paypal the customer agrees to pay immediately after the purchase order. Affirmation of the contract and delivery will be effected upon receipt of payment. MARK BAIGENT is entitled to cancel an order, if the payment is not made within 5 working days within the order.
5.2 Credit Card
All credit card information (numbers, expiry dates etc) will be handled with an encrypted protocol automatically to ensure that neither MARK BAIGENT nor third party have access to this information. This credit card information will only be used again after purchase transaction in the case of eventual refunds. Please note that this s a direct whithdrawal.
5.3. Direct Bank Transfer
In case you are unable to complete a purchase via credit card or paypal MARK BAIGENT also accepts direct Bank transfers. All transfers will have to be made 5 working days within the order. Once the payment is received the order process will start. we recommend to use www.transferwise.com for your international transfer to avoid high banking fees.
RETURNS
We want you to be happy with our products. Should you for any reason be unhappy with our delivered goods, you have the right to return or exchange them - according to availability - within 7 days after the arrival of the goods.
The term begins with the receipt of the goods.
Should the product be damaged on arrival, or if you discover any defects in your product, please contact us on office@markbaigent.com.
We will organise with you to return the item for assessment. After assessment we will firstly approve either repair or replacement, or alternatively a credit. If repair or replacement is not possible we will provide you with a credit in the value of the product. Kindly note that we do not cover the shipping costs of returning your goods.
The return of goods should be sent to:
Mudita & Baigent Group
Jalan Tangkuban Perahu Gang Tunjung II 6A
80361 - Kerobokan - Bali
Indonesia
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Please note, that Gift Cards, undergarments & Final Sale items are not eligible for refund or exchange.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@markbaigent.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at office@markbaigent.com and send your item to: PT PMA Mudita Baigent Group, Jalan Tangkuban Perahu Gang Tunjung 2, 6A, BA, Denpasar 80361, Indonesia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: PT PMA Mudita Baigent Group, Jalan Tangkuban Perahu Gang Tunjung 2, 6A, BA, Denpasar 80361, Indonesia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The return of goods should be sent to:
Mudita & Baigent Group
Jalan Tangkuban Perahu Gang Tunjung II 6A
80361 - Kerobokan - Bali
Indonesia
CONTACT:
Wholesale & General inquiries: office@markbaigent.com
Press inquiries: press@markbaigent.com
Phone & Whatsapp: +62 81917373149